Return Policy

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At Thelaxeneacloxia, we are committed to your complete satisfaction with our organization products and services. This Return Policy outlines our guidelines for returns, exchanges, and refunds. Please read this policy carefully before making a purchase or booking our services.

1. Product Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with any organization products purchased from us, you may return them within the timeframes and conditions specified below.

1.1 Return Eligibility

To be eligible for a return, your item must meet the following criteria:

The return is initiated within 30 days of the purchase date
The item is unused and in the same condition that you received it
The item is in its original packaging
You have the original receipt or proof of purchase
The item is not a final sale, clearance, or non-returnable product

1.2 Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized organization products
Items marked as final sale or clearance
Products that have been used, installed, or altered
Gift cards and promotional items
Items purchased more than 30 days ago
Products with removed or damaged labels or tags
Perishable goods or items that cannot be resold for hygiene reasons

1.3 Return Process

To initiate a return, please follow these steps:

Contact our customer service team at +1 506-455-0199 or email helpdesk@thelaxeneacloxia.world within 30 days of your purchase
Provide your order number and reason for return
Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
Package the item securely in its original packaging if possible
Include the RMA number and a copy of your receipt in the package
Ship the item to the address provided by our customer service team

1.4 Return Shipping

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error or a defective product.

For defective or incorrectly shipped items, we will provide a prepaid shipping label or arrange for pickup at no cost to you.

2. Exchanges

If you need to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability and must be initiated within 30 days of the original purchase.

2.1 Exchange Process

To request an exchange:

Contact our customer service team with your order details and the item you wish to exchange
Specify the replacement item you would like
Our team will confirm availability and provide exchange instructions
If the replacement item has a different price, we will process the appropriate charge or refund

2.2 Price Adjustments

If the exchanged item is of lesser value, we will refund the difference. If the exchanged item is of greater value, you will be required to pay the difference before the exchange is processed.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.1 Refund Timeline

If your return is approved, your refund will be processed according to the following timeline:

Inspection of returned items: 2-3 business days after receipt
Refund processing: 3-5 business days after approval
Credit to your original payment method: 5-10 business days depending on your financial institution

3.2 Refund Method

Refunds will be credited to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to that credit card. If you paid by debit card, the refund will be credited to your bank account.

3.3 Partial Refunds

In certain situations, only partial refunds may be granted:

Items with obvious signs of use or damage not caused by us
Items returned more than 30 days after delivery but within our discretionary return period
Items missing parts, accessories, or original packaging

4. Service Cancellations and Refunds

Our organization services are subject to separate cancellation and refund policies:

4.1 Cancellation Before Service

If you need to cancel a scheduled organization service:

More than 72 hours before: Full refund of any deposit paid
48-72 hours before: 75% refund of deposit
24-48 hours before: 50% refund of deposit
Less than 24 hours: No refund of deposit

4.2 Satisfaction Guarantee

We stand behind the quality of our organization services. If you are not satisfied with our work, please contact us within 7 days of service completion. We will work with you to address your concerns and, if necessary, return to make adjustments at no additional cost.

4.3 Service Refunds

Refunds for services already performed are evaluated on a case-by-case basis. Factors considered include:

The nature and extent of the issue
Whether we were given the opportunity to address the concern
The portion of the service that was completed satisfactorily

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.

5.1 Reporting Damage

To report a damaged or defective item:

Contact us within 48 hours of receiving the item
Provide photos of the damage and packaging
Keep all original packaging materials for inspection
Our team will provide instructions for return or replacement

5.2 Shipping Damage

If an item arrives damaged due to shipping, we will file a claim with the carrier on your behalf. You may be asked to retain the damaged item and packaging until the claim is resolved.

6. Lost or Missing Items

If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate with the shipping carrier and provide you with a replacement or refund as appropriate.

6.1 Investigation Period

Please allow up to 10 business days for us to complete an investigation into a lost shipment. During this time, we may ask for your cooperation in verifying delivery details with the carrier.

7. International Returns

For items shipped outside of Canada, customers are responsible for all return shipping costs, customs duties, and taxes. Please note that international returns may take longer to process and additional fees may apply.

8. Warranty Information

Some of our organization products come with manufacturer warranties. Warranty terms and conditions vary by product. For warranty claims, please contact us with your proof of purchase and a description of the issue.

9. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services or purchase of products after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about our Return Policy, please contact us:

Thelaxeneacloxia
450 King St, Fredericton, NB E3B 1E2, Canada
Phone: +1 506-455-0199
Email: helpdesk@thelaxeneacloxia.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (Atlantic Time), and Saturday, 10:00 AM to 4:00 PM.